I have changed the name of my Wi-Fi. I need to change my Wi-Fi connection to its new name I have a new Wi-Fi in your hub will not work because it can’t download a new Wi-Fi for some damn reason

I have changed the name of my Wi-Fi. I need to change my Wi-Fi connection to its new name

Hi- been using your sprinkler controller for several years and have recently added a new WiFi network. 

I'm following the instructions how to switch the Netro controller to a new WiFi network. After resetting the controller, it change my iphone WiFi network over to Netro-XXX (which tells me I have no internet access). 

When I return to the Netro app and click 'Next', it just keeps instructing me to connect to Netro-XXX first. 

The Netro controller continues to blink despite unplugging it so stuck in limbo now. 

Thank you

¿Como puedo hacer un riego manual zona a zona para comprobar lis goteros obstruidos?

I have a Netro Sprite (6 zones).

I would like to water one time a week, 4 hours per zone in one run. I am not able to make programmes and single runs longer than 60 minutes. 

Am I doing something wrong, or is this not supported?

Thanks for helping me out.

All zones are programmed to run but only zone 1 runs.

Todos los sensores que he adquirido al cabo de dos años dejan de cargarse por el panel solar y son inservibles

Conectados por usb a una fuente de alimentación son capaz de emparejarse pero al desconectarse dejan de funcionar 

Enchufados a la corriente la luz única un bucle de rojo de menos a más parpadeo amarillo y parpadeo verde. Los puedo dejar cargando por usb 12 horas pero al desconectarlo se mueren

Alguna solución ? 

My password keeps dropping, and I have to re-enter the password every time I want to use my phone to access programs.

It would be nice to receive an alert when the whisperers are running out of battery 

I have one particular zone that i only require watering for 15 seconds every second day.

How can i do this?  i was able to do it on my previous OpenSprinkler.

I have a hill that was terraced and replanted. I was told to run the circuit twice a day for 15 minutes for a month. Drip lines. Seems like my system doesn’t have that flexibility. Am i correct?

Hi, I can get my Netro controller info using:

curl -v https://api.netrohome.com/npa/v2/info.json?key=MYAPIKEY

(where MYAPIKEY is a key from the user account page)

but when I try to update soil moisture data with:

curl -X POST -H "Accept: application/json" -H 'Content-Type:application/json' -d '{"key":"MYAPIKEY","moisture":100}' "https://api.netrohome.com/npa/v2/set_moisture.json"

I get an error about an invalid key:

{"status":"ERROR","meta":{"time":"2025-11-21T04:54:56","tid":"1763700896_KpmY","version":"2.0","token_limit":0,"token_remaining":0,"last_active":"2025-11-21T04:54:56","token_reset":"2025-11-22T00:00:00"},"errors":[{"code":1,"message":"Invalid key: ","params":{}}]}

What's going on?

I cannot add my pixie z1 to the app because pixie z1 is not shown as an option. I have the hub connected. 

I have programmed my Netro to skip Tuesday’s but the controller waters anyway. How do I stop this?

When I have Whisperers, the system appears to calculate the average over the day about 4 degrees higher than for zones without Whisperers.

It seems that, even though the weather data is available throughout the day, that zones without sensors only use the forecast high and low.

This is insufficient to correctly adjust for the amount of watering required.

For example, today is 7 degrees C up to 36.

Whisperer zones average the temp at 26C while non-Whisperer zone calculate the average at 22C.

On these extremely hot days, the non-whisperer zones are under-watering much more than the Whisperer zones.

Also note that even the zones with Whisperers always under-water and needs custom programs or manual intervention.

This finally explains to me why zones are always under-watered.

Can the system please use multiple day readings for non-Whisperer zones and PLEASE provide more watering?

Hello,

I have 2 Whisperer for automatic regularion of my watering.

They work normally work perfekt but when the bad weather prevents charging for o longer period they go to sleep/closes down.

Then my Netro thinks the soil is dry 0% humidity and aut starts my watering eventhough the soil is 90%.

I have ti disable the Netro to stop watering until the Whispering is charged.

Since I do not get any warning that the Wispering power is too low the aut watering can go on and on wasting my water and flooding my garden!

I just got a Whisperer 2 and it won’t charge past 90%. It’s been plugged in all day. Is the battery defective?

I would.love to have the app inform me when watering starts and stops. Is there a way to do it?

Hello! I would like to set up my system to skip watering if soil moisture reads above a certain threshold. I have the Whisperer and the Pixie, so would like the Whisperer to communicate with the Pixie, so the Pixie skips watering if soil moisture is high enough. Is this possible? Thanks for your help.