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Wency Pan


Answers

Add 2 Whisperers to One Pixie on Netro App

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Wency Pan
Updated at 2022-05-25 05:52:58 UTC

Hi Wayne, 


Currently Netro only allows one sensor per zone. I will forward your request to our R&D. 


Thanks, 

Wency 

Netro Support


How does Netro calculate watering mm

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Wency Pan
Updated at 2022-05-25 05:51:20 UTC

Hi Bayoule,


Netro estimates the flow rate based on the sprinkler type and here are some typical flow rate: 

MISTER: 2 inch/hour
FIX_SPRAY_HEAD: 1.5 inch/hour
BUBBLER/ROTOR_HEAD: 1.0 inch/hour
ROTARY_NOZZLE: 0.7 inch/hour
ROTARY_EMITTER: 0.5 inch/hour



If it is not accurate, you can adjust the flow rate though customized mode. Please go settings->zones->specific zone number->smart zone-enabled->Mode.


Thanks,

Wency

Netro Support

Meteo app

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Wency Pan
Updated at 2022-05-24 07:55:50 UTC

Hi Enrico,


I will forward your request to our R&D and we will discuss about it.


Thanks,

Wency

Netro Support

Schedule intervals by the hour

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Wency Pan
Updated at 2022-05-24 07:54:31 UTC
Hi Kyle,

We will increase the watering time to 2 hours in the future release. Currently you can create multiple programs to water more than 60 minutes. 

Regards,

Wency

Netro Support

malfunction

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Wency Pan
Updated at 2022-05-24 07:53:25 UTC

Hi Ramón,

Coudl you please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.
Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support


Manual run for more than 60mins

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Wency Pan
Updated at 2022-05-24 07:51:26 UTC
Hi Kyle,

We will increase the watering time to 2 hours in the future release. Currently you can create multiple programs to water more than 60 minutes. For zones will not run for more than an hour, we need further evidence from our expert and get back to you about this info.


Regards,

Wency

Netro Support

Battery in Pixie Reads 282%

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Wency Pan
Updated at 2022-05-24 07:48:40 UTC

Hi David,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

What happened to manual start arrow for zones?

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Wency Pan
Updated at 2022-05-24 07:47:06 UTC

Hi John,


We have updated the manual run feature and please find the manul run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". Please tap "manual run" to start or stop watering.


Thanks,

Wency

Netro Support

Smart Zone Scheduling Problem

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Wency Pan
Updated at 2022-05-24 07:45:59 UTC

Hi Ion,


It's probably your device has not been watering for a long time so the moisture is low, this is why you see longer watering duration as it needs more watering amount to increase the moisture level. Your zones are watered multiple times a day as you might selected clay which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule. (For Netro watering controller, please go to Settings->Zones->Smart Zone; for Netro Pixie timer, please go to Settings->Garden->Smart Zone)



Thanks,

Wency

Netro Support

Is it possible to disable regulations?

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Wency Pan
Updated at 2022-05-24 07:43:26 UTC

Dear customer,


You can got to Settings->Regulations to disable the regulation.


Thanks,

Wency

Netro Support

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Wency Pan
Updated at 2022-05-24 07:41:46 UTC

Hi Emilio,


You could try the expectation mode to see if it works better. Netro's default threshold is 5.08mm(0.2 inch).


Thanks,

Wency

Netro Support

Whisperer

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Wency Pan
Updated at 2022-05-20 01:07:16 UTC
Hi Giancarlo, 

The whisperer sensor is in stock now and you can place an order. Have a nice day! 

Regards, 
Netro Support
 

Pixie automatic water

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Wency Pan
Updated at 2022-05-19 02:23:52 UTC

Hi Shirley, 

Could you please send us email to support@netrohome.com? We will have our technician look into this issue. 

Please make sure your router is turned on and has a signal of at least 2 bars on your phone at the location where your timer is installed. The timer only connects to 2.4 GHz Wi-Fi networks. 


Thanks 

Wency 

Netro Support

Text in gray

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Wency Pan
Updated at 2022-05-19 02:19:40 UTC

Hi Ignacio,


Thanks for your suggestion and I have forward it to our R&D. We will discuss about it.

 

Thanks,

Wency

Netro Support


Home Tab

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Wency Pan
Updated at 2022-05-19 02:16:54 UTC

Dear customer,


We can delete the standalone sensor for you from our server side and please let us know if you would like to delete it.


Thanks,

Netro Support

WU hi and low temperature problem

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Wency Pan
Updated at 2022-05-19 02:15:21 UTC

Dear customer,


Could you please let us know on which day the Netro app reads wrong maximum and minimum temps?


Thanks,

Wency

Netro Support

Restrictions do not include minute limits

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Wency Pan
Updated at 2022-05-17 07:28:27 UTC

Hi Cheryl,

 

Thanks for your request and I have forward it to our R&D. We will add minute limits constraints and improve this feature in the future release. 

 

As a workaround, you can choose "customized" mode to adjust watering by increasing the flow rate of your sprinklers, you can set the value of  flow rate to the highest level, in this way, each watering duration will not exceed 10 mins.

Please go settings->zones->specific zone number->smart zone-enabled->Mode.

 

Thanks,

Netro Support


 


Whisperer

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Wency Pan
Updated at 2022-05-17 07:04:12 UTC

Hi Fabrice,


Currently Netro Whisperer sensor is out of stock now and it will be back in 1~2 weeks.


Thanks,

Wency

Netro Support



Weather .

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Wency Pan
Updated at 2022-05-17 06:52:19 UTC

Hi Gianluca,


If the default weather does not work for you, you can switch to other weather providers to see if it works better. You can forward your weather underground PWS ID to support@netrohome.com and we can help you set it from our server side. 


Thanks, 

Wency 

Netro Support


Sprinklers only turn for a few second

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Wency Pan
Updated at 2022-05-17 06:50:01 UTC

Hi Gabriele, 


We have also received your email and our R&D are looking into this issue. We will get back to you soon. 


Thanks, 

Netro Support