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Wency Pan


Answers

Whisper doesn’t work only connected USB

19
Wency Pan
Updated at 2024-05-17 08:22:47 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

PREFERRED ARTICLES

19
Wency Pan
Updated at 2024-05-13 07:27:30 UTC

Dear customer,


If you find certain articles or questions particularly interesting, you can click on the question to enter the details page and then click on the '👍' icon to 'like' the post. Liking a post indicates that you enjoy the content. Alternatively, you can choose to 'follow' the post. Next time, you can go to the forum page and select 'I liked' or 'I followed' to find the posts you liked or followed. You can also browse topics or view posts with high view counts.


Thanks,

Wency

Netro Support

SMART WATERING MODES

19
Wency Pan
Updated at 2024-05-13 07:24:35 UTC

Dear customer,


Currently, we don't have a detailed article explaining the different watering modes of smart watering. However, the information provided below may be helpful, although it's not yet comprehensive.


Please find the below description of each mode: 
EPA mode: very deep watering, is recommended by EPA. However, some customers think it doesn't provide enough water 
Regular mode: the default one, which should work for most of customers 
Deep mode: water infrequent to help plants grow deeper roots 
Frequent: water more frequently, for plants with short roots, e.g flowers 
ECO: saving more water than regular mode. 
Boost: if you need more water.

 I will pass along your feedback to the relevant department. Thank you for your suggestion!


Thanks,

Wency

Netro Support

Pixie Z1 Battery Drain

19
Wency Pan
Updated at 2024-05-13 07:20:45 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

One of my Netro device can’t open the valve.

19
Wency Pan
Updated at 2024-05-09 06:59:24 UTC

Dear customer,


Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water valve and measure the resistance of the water valve?


Thanks,

Wency

Netro Support

19
Wency Pan
Updated at 2024-05-09 06:57:28 UTC

Dear customer,


Netro server side has updated, and after an hour, if the humidity rises, it will be correct.


Thanks,

Netro Support

Wafering even when raining

19
Wency Pan
Updated at 2024-05-09 06:55:08 UTC

Dear customer,


Netro detected rain on May 7th, with a rainfall of slightly over 9mm. So Netro skipped the 8th and 9th. May I ask if the rainfall values are correct?


If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Can’t get water to work

19
Wency Pan
Updated at 2024-05-08 01:40:08 UTC

Dear customer,


We have also received your email and will get back to you soon.


Thanks,

Wency

Netro Support

Schedule issue

19
Wency Pan
Updated at 2024-05-05 03:12:42 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

ElctroValve don't sart

19
Wency Pan
Updated at 2024-05-05 03:12:37 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Start external wifi switch

19
Wency Pan
Updated at 2024-05-05 03:12:31 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Help!

19
Wency Pan
Updated at 2024-05-03 03:02:13 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

No LED

19
Wency Pan
Updated at 2024-05-03 03:01:52 UTC
Dear customer,

Could you please do the follow step to check if the unit itself is good.

1. Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up

Could you please also send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 


Thanks
Wency, 
Netro Support

Manual operation doesn’t stop

19
Wency Pan
Updated at 2024-04-30 01:22:31 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 


Thanks
Wency, 
Netro Support

Wifi password reset

19
Wency Pan
Updated at 2024-04-30 01:22:22 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Manual operation - watering does not stop

19
Wency Pan
Updated at 2024-04-22 02:29:04 UTC

Dear customer,


Could you please confirm if your water valve is 24VAC?


Thanks,

Wency

Netro Support

Timer and sensor data incorrect on PC web browser

19
Wency Pan
Updated at 2024-04-22 02:27:59 UTC

Dear customer,


Could you please try logging out and then logging back in on the web? If that doesn’t resolve the issue, clearing your browser’s cache should help.

Thanks,

Wency

Netro Support





Waters too much

19
Wency Pan
Updated at 2024-04-18 01:36:32 UTC

Dear customer,


If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone (Settings->Garden->Smart Zone for Pixie Timer) and toggle the enable button. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain. Regulation feature will not be in effect as well.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support 


Whisperer 2 problems

19
Wency Pan
Updated at 2024-04-18 01:35:56 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Skip watering did not work

19
Wency Pan
Updated at 2024-04-18 01:35:30 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support