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Wency Pan


Answers

Whisperers solar panel peeling off

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Wency Pan
Updated at 2021-11-24 05:09:04 UTC

Hi Roger,

 If you press the power button on the back, does the light turn on?


Thanks,

Netro Support

Whisperer failed?

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Wency Pan
Updated at 2021-11-16 03:19:20 UTC

Hi Marlpit,


 Could you please place the sensor under the sunlight for 2-3 days to charge it up? If the weather not good, it may take longer time. Also, Do you have an incandescent lamp at home? If so, you can try to put the sensor under the incandescent lamp for 24-48 hours and it may come back to work.


Thanks,
Netro Support 

Rony

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Wency Pan
Updated at 2021-11-15 01:59:39 UTC

Hi Rony,


We are available M-F from 1pm to 5pm PST at 866-313-8058.


Thanks,

Netro Support


Repeated watering a few minutes apart

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Wency Pan
Updated at 2021-11-15 01:59:01 UTC

Dear customer,


Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.


Thanks,

Netro Support

Blowout in the rain

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Wency Pan
Updated at 2021-11-15 01:53:35 UTC

Hi Lugo,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 


To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 


Thanks,

Netro Support

Erros

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Wency Pan
Updated at 2021-11-11 06:17:43 UTC

Hi Nabil,


Could you please specify when this error code happened?


Thanks,

Netro Support

Forecast not updating

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Wency Pan
Updated at 2021-11-08 07:59:50 UTC

Hi Jacques, 

Does this problem still exist? I will have our R&D look into this issue.

Thanks,

Netro Support


How to do a manual zone start

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Wency Pan
Updated at 2021-11-08 07:55:46 UTC
Dear Jim,

The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay".

Thanks
Regards,
Netro Support

Home page

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Wency Pan
Updated at 2021-11-05 01:19:47 UTC

Hi Jean,


Could you please take a screenshot and send it to support@netrohome.com?


Thanks,

Netro Support

Multiple zones at once?

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Wency Pan
Updated at 2021-11-05 01:07:42 UTC

Hi Lance,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. This limitation is due to the fact that the power adaptor can only provide 600mA max current which is only enough for running one valve (when master valve is used). In the future, we will enable turning on 2 zones at the same time for Netro Spark controller. It takes some time and the time is uncertain.


Thanks,

Netro Support

New App Version - How to Manual Run?

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Wency Pan
Updated at 2021-11-03 05:07:15 UTC
Dear Greg,

The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay".

Thanks
Regards,
Netro Support

Battery Dead

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Wency Pan
Updated at 2021-11-02 02:13:13 UTC

Hi Alan,


Please try place your sensor under direct sunlight for about 3-5 days, then press the power button again to see if it works.

If you have incandescent light bulb (not LED) at home,  you can place your sensor under the light bulb for about 2 days and check if it works. 


Thanks,

Wency

Manual watering reset after app restart

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Wency Pan
Updated at 2021-10-25 07:34:01 UTC

Hi Szabi,


The system remembers the last duration of the instant manual run and displays that on the home page. So the 5 min watering will not be saved after restarting the app. 


We will soon release the new version of the app and in this new version, the default watering duration is 00:00.


Thanks,

Netro Support

How to connect to Google?

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Wency Pan
Updated at 2021-10-21 07:51:14 UTC

Hi Sheryl,


We are experiencing technical issues with Google Home/Assistant and iOS notifications due to a recent server update. Currently these services are unavailable. All other features in the Netro app and website are working normally.


Our R&D team is working on the solutions with priority and hopefully they will back online in a few days. We apologize for the inconvenience.

Thanks,
Netro Inc

Selling the House -- Transfer account

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Wency Pan
Updated at 2021-10-19 07:41:28 UTC

Hi Michael,


If you want transfer your previous setting to the new home owner's account, please send us email to support@netrohome.com with your Netro account registered email, and tell us the new home owner's Netro account name (let the new home owner register a new account).  We can help to do the transfer.


Thanks,

Netro Support

Smart watering

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Wency Pan
Updated at 2021-10-19 07:39:11 UTC

Hi Alisa,



We checked your account and it looks like the restriction needs to be updated. To water only on Tuesday, Thursday and Saturday, there are two restrictions needed:

1. No watering on Monday, Wednesday, Friday and Sunday. That is for the whole day. So a restriction needs to be created for that with time frame set to "all day". I think that is what is missing here.

2. No watering on Tuesday, Thursday and Saturday between 6 a.m. and 6p.m.


Please let us know if it works.


Thanks,

Netro Support


Irrigation systems disappeared

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Wency Pan
Updated at 2021-10-18 02:42:50 UTC

Hi Richard,


We found there's no device under your current Netro account. Did you accidentally remove your device?


Thanks,

Netro Support

Can’t run sprinklers manually

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Wency Pan
Updated at 2021-10-18 02:40:28 UTC
Dear customer,

You need to enable the system first. Please go settings->controller->enabled->slide the enabled button to green and save your settings.
After that, your Netro controller symbol at the left top cornor of home page will become green and showes "online".

Thanks
Regards,
Netro Support
 

Sprinkle head

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Wency Pan
Updated at 2021-10-18 02:34:43 UTC

Hi Kelsie,


Netro will not tell if your sprinkler head is broken. 


Thanks,

Netro Support

Manual watering stuck at 5 min

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Wency Pan
Updated at 2021-10-12 08:59:00 UTC

Hi Patrick,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support