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Wency Pan


Answers

Watering time

19
Wency Pan
Updated at 2025-07-24 08:06:30
Dear customer, The moisture level of your sensor is very low, which may indicate that the area hasn't been watered for a long time. That's why the sensor sends notifica…

Change zone order

19
Wency Pan
Updated at 2025-07-22 02:24:05
Dear customer, Currently, this function is not supported. You will need to create a new program to adjust the order of zones. Thanks, Netro Support …

My programme stop after few minutes

19
Wency Pan
Updated at 2025-07-22 02:23:12
Dear customer, Do you have a master zone/pump? Could you please do a test: Manually water each zone with 1 minute intervals and check if every zone shuts off after 1 mi…

Whisperer low battery alert

19
Wency Pan
Updated at 2025-07-22 02:22:11
Dear customer, When the sensor's battery level drops below 20%, it will send an alert through the app. The sensor can be recharged through solar charging or charge the sens…

Problem: Spark 8 controller stuck on “in communication” when activating valves

19
Wency Pan
Updated at 2025-07-22 02:20:01
Dear customer, You can try upgrading the firmware which should work. We have sent the steps to your email. If you encounter any issues during the process or need furth…

Pause

19
Wency Pan
Updated at 2025-07-22 02:17:46
Dear customer, Currently, this function is not supported. We have forwarded your feedback to our R&D team for consideration in future updates. Thanks, Netro S…

NETRO PIXIE-Z1 not watering via app or wepage

19
Wency Pan
Updated at 2025-07-21 05:56:24
Dear customer,   Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. …

Change the sprinkling schedule

19
Wency Pan
Updated at 2025-07-15 03:29:10
Dear customer, Would you like to modify the smart watering or the program? The smart watering is automatically generated and cannot be strictly changed. Thanks, …

Valves Turn On manually but dont Turn OFF

19
Wency Pan
Updated at 2025-07-14 07:42:56

Dear customer,


Could you please check if your water valve and your power adapter are 24VAC? Not DC?


Thanks,

Netro Support

Whisperer Product Enhancement?

19
Wency Pan
Updated at 2025-07-14 07:41:44
Dear Kirk, Thank you for taking the time to share your detailed feedback—we truly appreciate your insights, as they help us improve our products and support. We’re act…

Spark 8 zones

19
Wency Pan
Updated at 2025-07-14 07:39:34

Dear customer,


You can download the Netro app, go to Settings->Support->App Features to view more information.


Thanks,

Netro Support

WEATHER CONDITIONS - Rain

19
Wency Pan
Updated at 2025-07-14 07:38:34
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Sensors missing

19
Wency Pan
Updated at 2025-07-08 07:07:08
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

1 out of 9 zones only work manually

19
Wency Pan
Updated at 2025-07-04 02:22:22
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Wifi error

19
Wency Pan
Updated at 2025-07-03 08:59:01
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Valve not opening

19
Wency Pan
Updated at 2025-07-03 08:58:26
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

Unified controllers

19
Wency Pan
Updated at 2025-06-30 07:50:16
Hi Gianluca, Currently, the controllers are independent from each other.  Multiple controllers are not aware of each other now.   For users who have more than 12 zones,…

Multiple controllers — 1 app?

19
Wency Pan
Updated at 2025-06-30 07:49:10
Hi Jordan, Currently, the controllers are independent from each other.  Multiple controllers are not aware of each other now.   For users who have more than 12 zones, w…

Font size/ dark mode

19
Wency Pan
Updated at 2025-06-30 07:47:40
Hi Kirk, We understand how important these are for an optimal user experience, especially with the charts. Currently, our development team is focused on critical mainte…

Netro Sprite

19
Wency Pan
Updated at 2025-06-27 09:36:14
Dear customer, Could you please try the following methods: 1.Create a guest network that only operates on 2.4G, and attempt to connect the Netro controller to this gue…