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Wency Pan


Answers

Manual en Español

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Wency Pan
Updated at 2021-09-17 02:03:01 UTC

Hi Juan,


You can go to the product page on our own website, select "User Manual" and download it. Please scroll the download file and you can find it in Spanish version. https://www.netrohome.com/en/shop/plans/1


Thanks,

Netro Support

Moisture sensors not working

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Wency Pan
Updated at 2021-09-16 02:35:55 UTC

Hi Nancy,


Could you please check the soil around the sensor if it's tight enough? If there is large gap between soil and sensor, the air could cause noise. 


Thanks,

Netro Support

Can't get our Netro to reset

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Wency Pan
Updated at 2021-09-14 08:50:51 UTC

Hi Neil,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Power Supply

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Wency Pan
Updated at 2021-09-13 07:56:54 UTC

Hi Jason,


If the power adapter is not working, we will ship you a replacement power adapter. Could you please do a test by connecting your power adapter two strings together for less than one second, and then release. See if there is any spark. Please let us know the result.


Regards,
Netro Support

Connexio

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Wency Pan
Updated at 2021-09-13 07:09:44 UTC

Hi Gerard,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

No data registers as zero

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Wency Pan
Updated at 2021-09-11 05:11:37 UTC

Hi Dave,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 


Thanks

Regards, 

Netro Support

Whisperer moisture sensor location

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Wency Pan
Updated at 2021-09-10 01:16:16 UTC

Hi Jacques,


You can find the details about the moisture sensor from this link: https://www.netrohome.com/en/shop/help_center?category=installation&serial=WHISPERER


Could you please take a picture of your broken sensor to support@netrohome.com? We will look into it.


Thanks,

Netro Support

Program Not Running

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Wency Pan
Updated at 2021-09-10 01:10:28 UTC

Hi Wally,


 For the 1 minute instant manual run, the system remembers the last duration of the instant manual run and displays that on the home page. The watering time for the program remains unchanged. You can go to settings->programs to verify. 


Thanks,

Netro Support


Smart Controller Not Very Smart

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Wency Pan
Updated at 2021-09-08 03:14:50 UTC

Dear customer,

 

Are you using the latest beta version? The beta version is using the UTC time so it has the time display error. This error will be fixed in the next release of the app. The actual watering date is 09/08, which is correct. 

 

Sorry about the inconvenience.

Thanks,

Netro Support


How to remove a "device" without sensors?

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Wency Pan
Updated at 2021-09-08 02:58:05 UTC

Dear customer,


We have removed it for you from the server side.


Thanks,

Netro Support

Irrigation Pattern - new feature.

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Wency Pan
Updated at 2021-09-02 02:17:46 UTC

Hi Alfonso,


Both Eco mode and EPA mode save more water compared to other watering modes. Deep mode has longer watering frequency than regular mode and it has more watering amount than regular mode.


Thanks,

Netro Support

Any way to adjust whatever the rain threshold is for when it waters?

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Wency Pan
Updated at 2021-09-01 07:05:19 UTC

Hi Sean,

You can customize the weather restrictions now through setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch.

ERASING DEVICE IN IOS 2.5.3 APP

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Wency Pan
Updated at 2021-08-30 06:39:00 UTC

Hi JF,


We have deleted it for you from the server side. Please let us know if you have any further questions.


Thanks,

Netro Support

Manual watering stops before end of schedule

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Wency Pan
Updated at 2021-08-30 06:38:02 UTC

Dear customer,


What power adapter are you using? Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Whisperer not working right.

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Wency Pan
Updated at 2021-08-28 02:37:30 UTC

Dear customer,


We have also received your email and we will get back to you soon.


Thanks,

Netro Support

Delete all schedules

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Wency Pan
Updated at 2021-08-28 02:35:47 UTC

Dear customer,


We checked your smart schedules and the smart watering is once a week. This is about right. You think it's too many because Netro waters your zone multiple times a day. Your zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.


If you still want to delete and start all over, please write to support@netrohome and I will have our R&D look into it.


Thanks,

Netro Support


Disconnect wifi almost every day without reasong

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Wency Pan
Updated at 2021-08-27 08:59:08 UTC
Hi Paolo,

Could you please send us email to support@netrohome.com?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Adjusting Rain Fall

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Wency Pan
Updated at 2021-08-25 07:29:40 UTC

Hi Mike,


Thanks for your information and I have forwarded this issue to our R&D. We will add no rain fall data in the "Correct Rainfall" section in the future release of the app. 


Thanks,

Netro Support

trouble connecting sprite to wifi

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Wency Pan
Updated at 2021-08-23 06:23:59 UTC
Hi Gary,

You email has been received and we are now looking into this issue. We will get back to you soon.

Thanks,

Netro Support

How are people rebooting the device when it goes offline?

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Wency Pan
Updated at 2021-08-23 06:22:10 UTC

Hi Michael,


We have also received your email and replied. Please let us know if it helps.


Thanks,

Netro Support