Hi Leon,

The yellow triangle only means after the unit execute the schedule, when it send signal to the cloud, the cloud did not receive the signal, which may be caused by internet glitch. As long as your unit is online and your sprinklers run , you do not need to worry about that. 

The unit download schedules everyday on the local, when it execute the schedules, it do not need internet. Only after the execution of a schedule, it will send signal to the cloud to let the cloud know if has finished the schedules. 

Thanks,

Wency

Netro Support

Hi Lee, 

We have released the new version of the app and you can check it in Apple store or Google Play. In the new version, you can stop watering in the manual run section from the home page. 

Thanks, 

Wency 

Netro Support

Dear customer,

Please follow the steps to see if it works:

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking.

Thanks,

Wency

Netro Support

Dear customer, 

Please first let the shared user download the app and use his own email register an account with Netro. Then you can add his/her email as a shared user in your account. Please go settings->controller->manage users->add manager. 

Please check this article about adding multiple users. https://netrohome.com/forum/posts/147

Regards, 

Wency

Netro Support

Hi Jay,

Could you please provide more details about "cannot reprogram"? Please check if the prorams are enabled.

Thanks,

Wency

Netro Support

Hi Ethan,

Could you please disable/reset self learning feature to see if it works？Netro smart schedules are based on the overall moisture. The home page shows the overall moisture, while the plot shows the sensor moisture. The sensor moisture is high while the overall moisture level is low.

Thanks,

Wency

Netro Support

Hi Alfonso,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Dear customer,

We have updated it for you now. Previously the app has a bug to prevent user add station ID from the app and we have released the new version of the app which has fixed this bug now.  You can download it in Apple store or Google Play. 

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Hi Andy, 

We did not reproduce the same issue. We just checked your schedules and it looks good now. Could you please keep monitoring your device and let us know if it still has issues. 

Regards, 

Wency 

Netro Support

Hi Jesse,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi Roland,

You can place one sensor in each zone for best watering results. Currently each zone only allows one sensor.

Thanks,

Wency

Netro Support

Hi Brian,

Are you referring to the smart watering? If no, could you please let us know on which day you saw random sprinklers turn on?

Thanks,

Wency

Netro Support

Hi Bob,

 

You can go to Settings->Programs to edit it.

To delete a schedule on a certain day, you can go to the schedule page, select the date, tap the programs and there will pop up a window for you to skip the schedules.

 

Thanks,

Wency

Netro Support

Hi Andy,

 

Our R&D are instigating this issue and will get back to you later.

 

Thanks,

Wency

Netro Support

Hi Davide,

The app is correct and we will fix the error for the web version in the next release.

We checked from our server side and 5 waterings were OK. When Netro finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. In your case, the schedules afterwards are all correctly run and confirmed so don't worry about it. It could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Wency

Netro Support

Dear customer,

 

We will replace the unit for you. Could you please send us email to support@netrohome.com with your Netro account registered email?
We would like to investigate this issue.

Thanks
Wency
Netro Support

Hi Stephen,

You can try loamy sand. If the soil is sticky, you could also try silty clay.

Thanks,

Wency

Netro Support

Hi Andy,

If this issue occurs again, could you please send us email to support@netrohome.com with your Netro account registered email and a screenshot?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi Hadeel,

You can start manual run in the home page, or you can create a one time through Settings->Programs.

Thanks,

Wency

Netro Support